The Six Golden Rules of Writing: Read, read, read, and write, write, write. — Ernest Gaines

Senior Technical Writer at Conviva

(September 2020 to April 2022)

• Published technical documentation for the content and learning team.

• Worked in a fast-paced agile environment to create SDK documentation, installation and configuration guides, application user guides, how-to guides, quick guides, API user guides and reference documentation, release notes, FAQ, and videos for developers.

• Contributed significantly to the creation of a new documentation portal for the organization.

• Collaborated with internal stakeholders to document new features and develop learning assets for analytics-based products.

• Learned complex technologies to enhance technical documentation and improve customer engagement.

• Conducted peer reviews to improve the quality of new and existing technical documentation assets.

Senior User Assistance Developer at Oracle

(June 2016 to September 2020)

• Lead publisher for the core database documentation team.

• Worked in fast-paced agile and waterfall environments to document new features for core database products.

• Created API user guides, API reference documentation, and videos for core database products.

• Subject Matter Expert (SME) for several technical documentation and learning assets.

• Collaborated with internal stakeholders to document new features and develop learning assets for core database products.

• Created and tested code examples for the assigned focus areas in core database products.

• Developed Oracle Application Express applications for internal teams and customers.

• Developed Python and PL/SQL scripts for automating tasks and processing data.

• Learned complex technologies to enhance technical documentation and learning assets.

• Mentored new hires for the core database documentation team.

Programmer Analyst (Technical Writer) at Cognizant Technology Solutions

(March 2015 to June 2016)

• Led a small team of technical writers in a fast-paced agile environment.

• Created user guides, administrator guides, runbooks, and API documentation for clients across domains.

• Collaborated with internal stakeholders to write and update documentation.

• Created Architecture diagrams of critical applications for a banking and financial services client.

• Collaborated with Business Analysts for task analysis and estimations.

Associate Software Trainee at Ticketgoose

(May 2014 to March 2015)

• Developed new features using Java for sprint releases in a fast-paced agile environment.

• Modified existing code to fix errors and improve performance.

• Integrated code using API documents.